About

FAQ

• Where is the store based?

  Clarks Summit, PA

• Do you accept orders placed outside of the US?

  Because shipping rates outside of the US vary so greatly and cost much more than domestic orders, I have to ask a higher cost of shipping to ensure that I am not losing money if you do decide to place your order with me through this website.

  If you are interested in ordering but want to make sure you pay exact shipping costs, please email me your order with your postal cost and country. Use the email address [email protected] to discuss this further. I am more than happy to help you get your items!

• How long will it take to receive my order?

  Processing time generally will take anywhere from 1-5 business days. This time depends upon many factors but I do my best to get orders out in a timely manner.

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 weeks up to a couple of months. I have no control over the shipment times, so please remember to save your tracking number and you can follow your package's progress.

• What are my options for payment?

  Customers can use Paypal, Credit Cards, or Afterpay to make payments.

• What happens if items are out of stock after I purchase them?

  Occasionally, our stock numbers are off by one or two. This means that sometimes items will be out of stock when you place an order. This isn't typical, but mistakes have happened! If this happens, the cost of the items will be returned to you and I'll make sure to throw in a few extras for the inconvenience. I apologize in advance for any trouble this causes!

• Do you sell anywhere else?

  Yes! I have a storefront on Etsy as well!

  https://www.etsy.com/shop/NightowlWashi

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.